Bad client service and awaiting activation

Good day,

My name is Ramokoni Letwaba

I have been trying to get my services up and running with no success. I have called your call center with no help at all instead all I get is bad client service, I have a Vuma reach WIFI which was not paid in January and I called to re-activate my services, an agent sent me a link to make payment via pay fast of which I did on the 26th February 2025 I was told to wait 24/48 hours but yet it has been more then that I called and almost all your agents tell me that it has been escalated but when I called on the 3rd March I was told no payment was made. The agent said he had escalated to the billing department for them to check.

I am so disappointed in your service whereby your agents are rude and hung up on me. An agent by the name of Thumeka was extremely rude when I asked for her name she said “why do I ask for her” when asking for her TL she hung up and a guy named Sihle also hung up the call. I want to report both agents and I request for call recordings regarding this matter. I request that my services to be reconnected or I will take matters further to get my money back as you as Vodacom is not willing to assist and fix this matter.