FM
Felecia M
1 reviews | Active since May 2020
26 Dec 2023, 15:32
Bad client service
I have been waiting for 2 weeks now for feedback as to a contact that was canceled. If the call is listened to the consultant advised that 1st Dec is the last payment yet I received an account for 1st Jan. I will reverse the payment untill Vodacom and get back to a paying client and I'll keep giving bad review on Facebook because this is how I resolved the last issues.
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Replies (2)
Vodacom's replyOfficial
27 Dec 2023, 07:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Dec 2023, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Felecia M's updateReviewer Update
29 Dec 2023, 07:09Thank you for your response. Please can I request a updated invoice and statement.
FM
Felecia M's update29 Dec 2023, 07:09
Reviewer Update
Thank you for your response. Please can I request a updated invoice and statement.