Bad client service

Please note that I am extremely upset with the service I have recieved from vodacom thus far . I have been waiting 3 weeks for feedback with regards to money that you took with out my concent . This manner in which vodacom treats customers is really disgusting to say the least.

Iv been calling in accounts department, there is always connection issues but the consultants would not advise the customers at first that the call will cut, how inconsiderate.

I have been going to the store and calling different departments. An agent from vodacom store has been calling to the accounts department on my behalf he had a terrible experience and we had a query of mine that he followed up on which was not processed for a week!

I now know what type of company this is with terrible customer service .R2000 was deducted on top of my agreed amount and I am waiting full 3 weeks for my money. This needs to be refunded INTO MY PERSONAL BANK ACCOUNT.

They have done a credit but I asked that my money be refunded into my personal bank account in the first place.

I took out a contract which I agreed on R1148 but when my money was deducted it was over R3000. When I called in they told me data was added onto my package that I did not know about or asked for as I do have wifi at home and at work.

Why add things whiteout my concent or discuss it with me. The agent that assisted at the store said it might have been their mistake but now I am waiting 3 weeks and I have things to do with that money.

Please I do not need more issues or excuses, i want my money straight into my bank account as urgently as possible like immediately .

I am going to complain about this nightmare experience on social media. The complaints I've seen seems like vodacom does not care about their clients.

And vodacom is calling me everyday and drops the call. No one is assisting or giving feedback accept the gentleman from the store calling into the relevant departments for feedback but calls get cut off and no progress.

I am also now receiving calls hat I didn't pay my account and machine voice automated calling for me to make arrangements saying i am in areas and must pay R1148 , where as they deducted over R3000??? What the hell is going on!!!

Its been 4 weeks this week! Please deal with this now!