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Dominique E
1 reviews | Active since Oct 2016
14 Aug 2023, 10:04
Bad client service
Taking over a week to get my sim swap sorted on my LTE contract, iv paid for it already and do have the new sim with me still sealed. Issues they say is my ID number was captured incorrectly and iv supp**** the copy to them at the dealer in Kathu. Last week iv followed up and they said they will check up on it. I'm getting no feedback, was told Vodacom will phone me when my ID number had been fixed then only I can put the sim into a device.
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Vodacom's replyOfficial
14 Aug 2023, 11:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Aug 2023, 11:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Dominique E's updateReviewer Update
20 Aug 2023, 20:46Sim swop and incorrect account details resolved. Evetually. !
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Dominique E's update20 Aug 2023, 20:46
Reviewer Update
Sim swop and incorrect account details resolved. Evetually. !