Bad client service

I called Vodacom regarding my contract at about 4pm today the 24th of August 2022, my cell number is ***, this was in order for me to enquire how am I going to be billed. I had a very bad customer service from Noz who was very rude and even did not want to provide me with the amount I owe on my contract. I asked her twice or even thrice to find out what my amount was, she responded rudley after I had to hold for a very long time. She also never even dropped the call after engaging with me, you as the client can hear a lot of noise at the background. I am with Vodacom for many years and never experienced such bad service, please listen to that call and call me.