Bad Client Experience.

Item: Vodacom
Rating: 1
Author: Austin P

I've requested a refund from them as they billed me twice. One was a manual payment and one went off as a debit order. I've contacted them and I was told that in 7 - 14 days will I be refunded. It's passed the 7-14 days!!! I've sent multiple emails. I've been a client for so long with Vodacom and this is how you are treated. This is really poor client experience honestly.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

22 Dec 2023, 07:50

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply22 Dec 2023, 07:50

Official

Austin P's updateReviewer Update

27 Dec 2023, 12:08

Good Day,

Hope all is well?

May I please have another update as this is ridiculous, should I wait another 7 - 14 working days for a request that I have submitted in the beginning of December?

If anything can I have this escalated!

I await your prompt response.

Kind Regards,

Austin Palm

Austin P's update27 Dec 2023, 12:08

Reviewer Update