Bad Client and Account Service

I have been phoning Vodacom since last Wednesday...6th April regarding my weekender account that increased severely over the last few months. They checked and said the problem lies with them charging me for online content and subscriptions( which I haven't signed up for!) She logged a service request S3GSQ277XTFF and said someone would contact me in 48hrs/2workdays. She took down my bankdetails in case of EFT and a alternative cellnr. I also complained that I haven't received an account in last 2 years and they have my latest address. I pay cash at shop . She sent my husband the problematic statements since last Sept till now and it is a lot of money.That Fri afternoon still heard nothing, phoned the Sat. Spoke to another consultant who after a while cut me off , phoned back spoke to yet another consultant , logged a new service request S3GST20-06WJZ and said its weekend will contact me Mon/Tues . Tues afternoon still nothing...phoned again.Consultant said they are offline but will phone me back ...Didn't,t . Phoned back 2 hours later ....that consultant and supervisor said again 48hours.I phoned today said a \Tatu\" is busy with it but pending. I want money back . Is *****?"