Bad Cleint Service

<p>I have had the worst experience with Vodacom in trying to upgrade my cell phone contract. I have been struggling to upgrade since the end of February 2017 up until now. I wanted the package with the S8+ and a Gear S3 Frontier. A week ago after numerous phone calls and e-mails they confirmed the upgrade. I was told I would receive the delivery on Tuesday 30 May 2017 and did not receive the package. I contacted them yesterday 31 May and was told the upgrade was cancelled due to a discontinuation of the upgrade package. The problem is that when I requested the upgrade the package was on and now it has been discontinued and I was not even contacted to say that the upgrade was cancelled. I was also previously told after they upgraded the incorrect cell phone number and delivered the incorrect package and being charged for it, they would collect the package and I would then receive the correct upgrade package and the upgrade was confirmed. I will not again do an upgrade via Vodacom if this is not rectified. I have been with them for many years and this is the worst experience I have had. They were a reputable company but I have changed my idea of that. There after service was something to be commended.</p>