Bad cellphone insurance
I dont know how many people have struggled with their insurance? My husband has an contract with them phone got stollen and now they have excuses and issues not to pay out the claim. I would definitely not recommend anyone on Vodacom insurance as they always have issues when it comes to the claims department.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Dec 2024, 07:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2024, 07:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
's updateReviewer Update
14 Dec 2024, 12:00Yet still you have refused to payout the amount that needs to be paid. You come stories the whole time. How is it that you take your money each and every month but when it comes to the claiming process you don't want to bring your side of what needs to be done!
Please be wise before making any decisions on getting insurance from Vodacom.
Please be wise before making any decisions on getting insurance from Vodacom.
's update14 Dec 2024, 12:00
Reviewer Update
Yet still you have refused to payout the amount that needs to be paid. You come stories the whole time. How is it that you take your money each and every month but when it comes to the claiming process you don't want to bring your side of what needs to be done!
Please be wise before making any decisions on getting insurance from Vodacom.
Please be wise before making any decisions on getting insurance from Vodacom.
's updateReviewer Update
16 Dec 2024, 14:16Good day,
I received a messag said my ticket was closed?
There was nothing sorted out, nobody contacted me regarding this again. I am advising that your services must be given as how you promised. Why making promises but can not hold to them.
Please be aware that when ever we are due for an upgrade again, we are not going to upgrade, this is the reasons why you lose customers. Please advise on how we can resolve this?
Truely bad service for an insurance company!
I received a messag said my ticket was closed?
There was nothing sorted out, nobody contacted me regarding this again. I am advising that your services must be given as how you promised. Why making promises but can not hold to them.
Please be aware that when ever we are due for an upgrade again, we are not going to upgrade, this is the reasons why you lose customers. Please advise on how we can resolve this?
Truely bad service for an insurance company!
's update16 Dec 2024, 14:16
Reviewer Update
Good day,
I received a messag said my ticket was closed?
There was nothing sorted out, nobody contacted me regarding this again. I am advising that your services must be given as how you promised. Why making promises but can not hold to them.
Please be aware that when ever we are due for an upgrade again, we are not going to upgrade, this is the reasons why you lose customers. Please advise on how we can resolve this?
Truely bad service for an insurance company!
I received a messag said my ticket was closed?
There was nothing sorted out, nobody contacted me regarding this again. I am advising that your services must be given as how you promised. Why making promises but can not hold to them.
Please be aware that when ever we are due for an upgrade again, we are not going to upgrade, this is the reasons why you lose customers. Please advise on how we can resolve this?
Truely bad service for an insurance company!