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Neil R

1 reviews | Active since Dec 2017

07 Dec 2017, 12:03

Bad Cell Phone Reception in De Kelders, Gansbaai [Vodacom]

We have the worst cell phone reception in De Kelders, Gansbaai, Western Cape. Every time someone calls you, you have to walk around, inside and outside, to be able to hear the other person. We have been promised that reception would improve after 1 December 2017, but the situation has not improved. We pay a lot of money for Vodacom contracts, but get no benefit at all. We have signed petitions before as well. How can it be that in this day and age, you can struggle to call someone. Even when my security agency is calling me, they cannot hear me. What if there is an emergency, and I have to call for help? Do something Vodacom!

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2017, 12:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team