Bad call center service

<p>In July I paid off my iPad device at Vodacom Eastgate where I received good service after a long wait on 15/07 by sales person Kgosi, settlement quote 1- ********** 0718 but then the dreadful service started. I was assured that the iPad was paid off and that I would only be debited for my contract. This did not happen and after numerous calls and a great deal of frustration Tanya Philips phoned me on 2/08 and assured me that the situation would be rectified as she had escalated it - ref 1- ********** 4604 within 48 - 72 hours. To date this has not happened. Instead my attempts to deal with the Call Centre again are dealt with by people who are totally *********** and refuse to even follow up and say I must submit another case. What will it take for Vodacom to sort out this mess. It is ridiculous that clients who honour their agreement, settle their debt and request ongoing use of the service are penalized with bad admin and personal service by clueless staff.</p>