Bad Call Center Etiquette & incorrect info

i decided to port my existing number to contract - the number is on old sim and new phone need microsim, called ***4 4 help, Jessica advised i do sim swap at any of their outlet which cost R8.50, went there i paid r69 for the service. this is unacceptable as i think vodacom staff is not well equipped to advise us and shud @least find more effective means to go thru this process 4 existing active accounts - i did not loose my number, it is working, current & active.<br> also called the same line a day bfr n spoke to nokuthula 2activate the line, she asked 4 de 89... sim numba 4 my active number, is dis info not on their system already? she demanded i took de sim off de phone, write numba down n call centre back..... what a process, really - i asked.