Bad call agent

<p>I was assisting my mom with her cellphone contract that she has with Vodacom. l paid her account today how ever her phones have been cut, she asked me to speak to the agent because sje dhe had problems understanding him he asked for my moms cellphone numbers that i gladly gave, then he asked me to give my back the phone I did he kept on asking my mom question she doesn't understand because she can't speak English well so he said he could not assist her in reconnecting her phone because she failed authentication. My mother has been a very loyal customer for many years she's hurt by what this guy siphian (the name of the agent) did by calling her a ****</p>