BAD

So here I find myself again having to plaster the bad service from Vodacom AGAIN seems this is the only way I get assistance ☹ I cancelled my debit order due to Rewards co *******ly debiting my account – after investigating rewards co admitted they misrepresented Vodacom – right case closed so I though. I have been doing monthly payments and sending the proof of payments to *** I have been receiving many many calls from Vodacom telling me my account is in arrears, this came as a shock to me as in my mind pops are sent monthly. When I called Vodacom I was told quote on quote” if your account number is not in the subject line the account department will delete them as we receive a lot of payments daily” Well blow me over DELETE proof of payments like I almost had a stroke on the spot!! So I put the darn account number in the subject line( I***) and resent all the proof of payments as clearly it is too much effort to double click on the pop!! This I have been sending since the 20th April – my line was disconnected today ( ****ED TO THE MAX) I called yet again with a very rude man on the other side tells me to send it to his supervisor to which I have done and well …….NO ANSWER NOT EVEN A THANK YOU WE MESSED UP NADA

From: Simone Fox Sent: Friday, 05 May 2023 11:12 To: '***' <***> Subject: FW: I***

Please provide mw with feedback ASAP –

My father is in a bad way in Hospital and my family cannot get through to me

THIS IS URGENT – WHY MUST I BE PENILISED DUE TO SOME PERSON AT VODACOM BEING TOO INCOMPITENT TO CAPTURE MONTHS OF PAYMENTS

From: Simone Fox Sent: Friday, 05 May 2023 09:53 To: *** Subject: FW: I***

From: Simone Fox Sent: Friday, 05 May 2023 07:43 To: *** Subject: FW: I***

From: Simone Fox Sent: Wednesday, 03 May 2023 08:50 To: *** Subject: FW: I***

From: Simone Fox Sent: Wednesday, 03 May 2023 08:35 To: *** Subject: FW: I***

From: Simone Fox Sent: Wednesday, 03 May 2023 08:25 To: *** Subject: FW: I***

From: Simone Fox Sent: Thursday, 20 April 2023 11:04 To: *** Subject: I***

FIND ATTACHED PAYMENT MADE 04/03/2023

From: Simone Fox Sent: Friday, 05 May 2023 11:13 To: *** Subject: FW: I***

Please provide mw with feedback ASAP –

My father is in a bad way in Hospital and my family cannot get through to me

THIS IS URGENT – WHY MUST I BE PENILISED DUE TO SOME PERSON AT VODACOM BEING TOO INCOMPITENT TO CAPTURE MONTHS OF PAYMENTS

From: Simone Fox Sent: Friday, 05 May 2023 09:53 To: *** Subject: FW: I***

From: Simone Fox Sent: Friday, 05 May 2023 07:44 To: *** Subject: FW: I***

From: Simone Fox Sent: Wednesday, 03 May 2023 08:35 To: '***' <***> Subject: FW: I***

From: Simone Fox Sent: Wednesday, 03 May 2023 08:25 To: *** Subject: FW: I***

From: Simone Fox Sent: Thursday, 20 April 2023 11:03 To: *** Subject: I***

FIND ATTACHED PAYMENT MADE 05/04/2023

From: Simone Fox Sent: Friday, 05 May 2023 11:12 To: *** Subject: FW: I***

Please provide mw with feedback ASAP –

My father is in a bad way in Hospital and my family cannot get through to me

THIS IS URGENT – WHY MUST I BE PENILISED DUE TO SOME PERSON AT VODACOM BEING TOO INCOMPITENT TO CAPTURE MONTHS OF PAYMENTS

From: Simone Fox Sent: Friday, 05 May 2023 09:52 To: *** Subject: FW: I***

From: Simone Fox Sent: Friday, 05 May 2023 07:43 To: *** Subject: FW: I***

Please find attached pop for May