Bad business processes and comunication

I complained on hello peter for harassment, incorrect billing me etc etc. I have been in contact with Kim Thornton from customer care to sort out my account, I am waiting for her to get back to me on the new amount owed so that I can pay that. Whilst waiting for Vodacom to get back to me regarding this whole matter, my cellphone has now been deactivated. I can now not access my emails so even if Kim has emailed me the new amount I need to pay after they sorted out the incorrect billed amount, I will not be able to receive this mail. I have no way of contacting her to query this as I cant access her emails on my phone. I have tried phoning 082111 and 082155 but both numbers have been engaged permanently. This is vodacoms CUSTOMER CARE line, just shows you how much they CARE!!!! I hope this mail reaches Kim Thornton some how so she can contact me and explain how my cellphone gets disconnected whilst Im in contact with her, waiting for a response so we can sort out the incorrect billed amount. Its crazy that a customer that has gone through all this effort to fix a problem gets disconnected, thanks Vodacom!!!!!!