Bad business ethics!

I write this complaint with the deepest disappointment in VODACOM! I cancelled my dual contract on the 14th June I spoke to lady I did not take down her name which I regret. She processed the cancellation and I received an email stating that the contracts has been cancelled and the last debit order would go off on the 11th July which went off successfully. To my surprise another debit order went off on the 11th August for "not even the amount I normally pay". What ******* is this? Is this how you treat customer that has been loyal to you all these year?

I, then called in and spoke to Daniel (cancelations department) another hopeless case said that he will escalate the matter and get back to me the same day - A solid week later, He mentioned that my cancelation was cancel. What even? how in the world does vodacom cancel a cancelation? ******* I must say!

I was actually considering taking up a new contract with you guys in the months to come but jor! i would definitely not do that! YOU officially lost a good customer and please pay back my money and resolve your issues or i will report you to ICASA!