MI
Melusi I
1 reviews | Active since Oct 2019
07 Oct 2019, 11:08
Bad business
I am really disappointed with the customer service that Vodacom has, how can a contract be resumed while the is an over due balance and everyone tells you that its not possble to resume with over due. Now no one is willing to give explination why that happened. I am really not happy cause im being charged more over the over due balance on my account. All agents i speak to non of the has a clue to what is really happening. Im even thinking of not paying that over due and just cancel everything, ive had it with Vodacom
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Replies (2)
Vodacom's replyOfficial
07 Oct 2019, 12:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Oct 2019, 12:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Oct 2019, 15:35Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, you have confirmed that your account query has been resolved. Kindly note with regards to your insurance, you need to speak directly with Finrite on *** (Free from any Vodacom simcard) for more information.
Regards,
Consumer Website Team
Vodacom's reply16 Oct 2019, 15:35
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, you have confirmed that your account query has been resolved. Kindly note with regards to your insurance, you need to speak directly with Finrite on *** (Free from any Vodacom simcard) for more information.
Regards,
Consumer Website Team