1 reviews | Active since Jan 2016
BAD BILLING SERVICE
If there has ever been an *********** company when it comes to their billing then vodacom is I will not even start this email with a greeting, as I am HORRIFIED as hell for the later 2 years I have been battling to get this account sorted and fixed, VODACOM is a **** of NONSENSE and I have had enough, I am going to take legal action against VODACOM for still bad listing a debt a paid over 2 years ago, since 2020 I been struggling, I was sent numerous paid up letter for this account and then last month when i tried to apply for credit I got declined cause of this debt which was paid and was "supposedly " also updated with all the credit bureaux but to my Suprise it still showing a balance of R900.00. which is NONSENSE I have been nice and calm but will no longer be calm and nice as I see it has gotten me nowhere.
I have attached as most of the communications I sent and received from VODACOM on this email.
This is very unprofessional of VODACOM from their customer service right up to their legal department you have entered incorrect information on my ITC record which is affecting me negatively, I have been patient and waiting for this to be resolved it still has not been resolved. I would also like to know why this was entered on my credit report on the 1st of December 2021 as owing while it was settled a year ago, if this isn't incompetence then I don't know what is.
This is very unprofessional of VODACOM from their customer service right up to their legal department you have entered incorrect information on my ITC record which is affecting me negatively, I have been patient and waiting for this to be resolved it still has not been resolved. I would also like to know why this was entered on my credit report on the 1st of December 2021 as owing while it was settled a year ago, if this isn't incompetence then I don't know what is.