BS
Bonny S
1 reviews | Active since Jul 2013
06 Sept 2019, 13:31
Bad billing issues
I cancelled my contract and yet I am being billed - this is BS for a big company.
I cancelled because of the endless billing issues and poor call centre respsonses
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Replies (3)BS
Bonny S's updateReviewer Update
06 Sept 2019, 13:34The Call center don't know their .... from their elbow, I get the run around without fail
BS
Bonny S's update06 Sept 2019, 13:34
Reviewer Update
The Call center don't know their .... from their elbow, I get the run around without fail
Vodacom's replyOfficial
07 Sept 2019, 14:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Sept 2019, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Sept 2019, 11:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2019, 11:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Best regards,