mC
marisca C
1 reviews | Active since Apr 2015
11 May 2018, 13:05
Bad Billing
I recently upgraded by contract. First month i was billed correctly. Second month the charged me for another handset fee. I dont have 2 handset. And you cant upgrade twice in a month. I want this matter to be sorted out before end of May 2018. Im not going to pay 2 device fees if i only have 1.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 May 2018, 13:51Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 May 2018, 13:51
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
mC
marisca C's updateReviewer Update
11 May 2018, 14:04Thanks for the feedback. You are quickly to add stuff to account but now i must wait max 3 day for this bill to be sorter out
Regards
mC
marisca C's update11 May 2018, 14:04
Reviewer Update
Thanks for the feedback. You are quickly to add stuff to account but now i must wait max 3 day for this bill to be sorter out
Regards
Vodacom's replyOfficial
14 May 2018, 09:32Good day Marisca,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
We once again apologise for any inconvenience caused.
Regards
Shad
Best regards,
Vodacom's reply14 May 2018, 09:32
Official
Good day Marisca,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
We once again apologise for any inconvenience caused.
Regards
Shad
Best regards,