MS
Mary S

1 reviews | Active since Nov 2018

23 Feb 2019, 15:08

Bad bad Vodacom service

We had a Bad experience, Terrible Service, in November 2017,we ordered a new phone online! Cats60 for R150 a month, and vodacom said that it would take 6 weeks for delivery, so we waited. I kept on checking if coming, but no delivery no phone calls nothing! Then we had to go into vodacom for something and I asked the guy to check for me what's going on in February. Vodacom cancelled our order???? No stoc**** Im sorry stock is not my Problem we ordered the CATS60 because that is what we want, And That Is What We Will HAVE!!!! Then we put in a complaint and this lady offered my husband a f:*' LG phone no comparison I even went and ordered a cover from overseas, for my husbands new phone? We are upset, we have been with Vodacom for many years and I don't care where they get the Cats60 but I will get it, my husband needs it for work

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Replies (1)
Vodacom
Vodacom's reply23 Feb 2019, 18:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team