BAD BAD VODACOM CANCELLATIONS-VODACOM THEFT

<p>I did cancelled my contract with vodacom on the 18th of July 2016, all docs completed and my proof of payment was send to ********** but still Vodacom dedecuted my bank account and since July I am contacting them every month and it costs me more than a R1,000 rand becuase I am living in New Zealand. The two people that was assisting me was Shembele Mzazi and Phindile Ntuli, emails was send to them with the proof of all the docs, and nothing happened- clearly they do not no how to sort out a service failure. I send a mail to the MD as well but clearly customer service is not a strategy from him, still await his reply and it was send to him more than two months ago(look at retention MR MD- you are loosing customers). Suddenly I receive a letter stated that I have 7 days to pay and they still own me the months they decducted my money from my bank account and that is theft. I did provide them with my NZ phone number but they do not even have the cuts to call me back- +64 ********** 23 ********** If I can advice all Vodacom customers, cancel you contract and change over to FNB Connect - they know how to treat you with respect and sort out your problems.</p>