GR
Gail R

1 reviews | Active since Mar 2014

20 Apr 2023, 14:32

BAD, BAD VODACOM

My issue with Vodacom started on the 25th January 2023 and to date NOTHING has been done to resolve my matter.

I have been a loyal Vodacom customer since 1994 AND THEY DO NOT CARE.

I have 4 contracts which were due for upgrade. I received a call from a sales agent who was going to upgrade all 4 contracts

They put me on the most ridiculous contracts, so I called to cancel them AND GUESS WHAT, The cancellation was not done.

They have since "supposedly upgraded me another 2 times" AND STILL, these Quotations are NOT what the Salesperson told me I would get.

I have called Vodacom about 30 times, have numerous ref numbers and am always told someone will call you back tomorrow.

The old adage goes:....Tomorrow NEVER comes.

PLEASE could someone call me back

0
Replies (1)
Vodacom
Vodacom's reply21 Apr 2023, 08:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team