Bad bad service Vodacom fibre

We are very disappointed in the service delivery of Vodacom fibre. We apply for relocation of our line on the 9th of September 2020. After numerous phone calls and lots of promises from Consultants, we are still waiting for our fibre line. In the meantime Vodacom expect full payment of our account. Absolutely ridiculous as we reach a dead end where we dont know how to solve this problem anymore.