AW
Anelle W

1 reviews | Active since Oct 2016

04 Oct 2016, 11:23

BAD BAD SERVICE VODACOM CLEARWATER

<p>Please can someone tell me how long must I wait for a Manager to phone me back with an update, on a stuff up that Vodacom Clearwater mall made? -Switching me over to another package, without my consent, now i have fight, andwait a whole month before it's fixed, and wait for feedback on what's going on...</p> <p>RIDICULOUS.</p> <p>How many times do i need to convey my disgust, before a " Store Managers" take me serious enough to phone me back? </p> <p>Vodacom Clearwater has no idea what customer service is.</p> <p>-They cannot help me, they don't want to help. They ignore my calls, no one calls back, when i ask for the Regional Sales Manager's contact details, they ignore me. </p> <p>Waisting my time.. </p> <p>NO CUSTOMER SERVICE. NO CARE. NO IDEA WHAT THEY ARE DOING. NO PASSION.</p> <p>---- Please can someone, anyone let me know with whome i need to chat to get things done? MTN or CELL C ?</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 11:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team