BAD BAD Service - VODACOM

On 14 January 2019, Mondo contacted me regarding contracts to boost my two cell phones data usage. I must confess, I did not listen properly and just said yes. The next day a box was delivered by RAM couriers with both sim cards and the two routers. On 18 January 2019, I went to the Vodacom shop in Wonderboom and cancelled the contracts. Within 10 minutes someone from RAM couriers contacted me to pick up the package. I was in Pretoria 50km away, I mean who does that? I told them I will be available on the Monday. On 21 January 2019 I phoned RAM couriers and asked them when are they collecting the package and the answer was that they have cancelled the pick up as they cannot get hold of me. This is total BS as I did not go anywhere in this time and no-one contacted me. I kept on following up with Vodacom during February 2019 as this is my service provider and was send from pillar to post. Every time I spoke to a person, they promised to send RAM couriers or activate the call again for pick-up..........Eventually they said I must contact Mondo as the contract was activated by them. On 8 March 2019 I phoned Mondo, hold on for 50 minutes before my call was answered. Their contact center is so noisy you can barely hear yourself or the customer service person talk. Again I was sent from pillar to post and promised that they will activate the package pick up with RAM Couriers again. During this time, I got reference after reference after reference, and each time I phone, no-one knows what I am talking about and keep on referring back that RAM could not get hold of me in JANUARY 2019. In April 2019 I went to Vodacom Head Office and spoke to one of their sales representatives. I took the package with me as well as all my proof of trying to cancel these contracts. VODACOM is my service provider after all NOT MONDO. He refused to take the package as it was MONDO who issued the contracts. He phoned them and we spoke to another lady once again, gotten a reference once again, and once again RAM did not pick up within the 10 days as promised. On 16 May I phoned MONDO again early in the morning and the lady said she will come back to me before the end of the day. Low and behold no phone call. The next day I phoned again. Every time I have to hold on for 45 to 50 minutes before my call is answered, this is ridiculous. I spoke to another lady who said I must stay on the phone as she wants to verify something on the system. After 15 minutes the phone was put down in my ear and no-one called back. Today I phoned the consultant that helped me at VODACOM and asked for the physical address of MONDO as they do not keep their promises to arrange for pick-up of the package from RAM, or RAM is deceiving them by saying I am not available. I sent a message to the VODACOM consultant again, no response. I cannot find a physical address for MONDO on Google. This is the most pathetic service I got from all three companies and I have been with VODACOM for 21 years and this is the first time I am regretting it. I am supposed to convert my company phone to my name and wanted to use VODACOM but I have huge doubts now as I am struggling for 5 months now to get these two contracts cancelled. Very, very disappointed, and in the mean time I am paying for 2 contracts and a lot of phone calls to get it cancelled. This is very unprofessional.