Bad bad service, Vodacom

Vodacom's employees service level suck. I wanted to cancel my existing contract as it was coming to the end in February 2019. The consultant offered me an upgrade which I accepted, which includes a router and everything would be finalised in 5 working days...This was on the 16/01/19 and today being the 29/01/19, I haven't received anything. So now I'm calling to speak to a consultant to cancel any dealings any upgrade I have on that number, they put me on hold thrice today for more than 10min. Eventually when I called back again, then I've used up my alloted free calls to their customer services! ? what bull****, your **** service made me call so many times! All I want now is to makes sure that my data contract is cancelled with you so that I can go to your competitors.