Bad bad service n lack of empanthy n humanity

I called on Monday to tell you guys that when I recharge with vodacom express it says I cnt recharge because I did sim swap 1st consultant said they have activated it I must switch off my phone and on I did that and nothing I called again sec consultant said they have activated it but it takes a max of 24 hours ,24 hours after it is in the early hours of the morning the only option I have is to recharge with express so I can request a cab otherwise I'll sleep out I call your consultant they telling me the same story even explaining that if I don't recharge I'll sleep outside the last consultant even told me to walk at the garage at 3 in the morning or find a friend to recharge she even went to a point of asking my bank balance n the bank I'm banking with after years of using this network I'm disappointed at the level of service I received had to sleep out of the comfort of my house wait until shops opened so I could buy airtime from 3am you guys are heartless n no humanity there