BAD BAD SERVICE FROM VODACOM HEAD OFFICE!!!!!

I went to VODACOM Mall of the North on 11 January 2022 with all my documents to transfer my number from a company to my personal name. There was a problem and it could not be done because the number was an "OLD SYSTEM" number. On 1 February 2022 still not resolved and they transferred the number to my daughter without any problems because the company whopaid my phone wanted to cancel my number And I told them THIS IS ONLY TEMPORARY as I want my own account. Now I have to still pay for the HIGH contract because it was to " late" to change it to a smaller package. Today after 1 month they are still not able to help me. The assistant manager in the store try to help me but he gets NO HELP FROM HEAD OFFICE at all. Pathetic service from VODACOM HEAD OFFICE!!!!! HEAD OFFICE did phone me to verify my details and everything was in order. WHAT IS THE PROBLEM VODACOM!!!!!!!!