AC
Ans C
1 reviews | Active since Jan 2014
08 Mar 2022, 14:10
BAD BAD SERVICE FROM VODACOM ACCOUNTS DEPARTMENT.
As a business and Red customer for years, we are very dissapointed with the service of Vodacom, they deducted the debitorder twice in February 2022, they deducted beginning of March 2022 again with losts of stories. We asked the staff if we change the debitorder date with any financial implications they agreed and did that. We asked for a refund but they refuse. Three debitorder payments in two months time. How is it possible and they can't do a refund. We was very proud to be Vodacom Customers, but it seams they are not prepared to look after there Red Business Customers as promised.
Helpful (0)
Replies (2)0
Replies (2)AC
Ans C's updateReviewer Update
08 Mar 2022, 15:13I also want to add, all that the staff at the Call Center said, mam you didn’t understand, mam let me explain again there are only two invoices. When we asked why is their than three (3) Debit Order deductions from our bank account, they said no, mam no, you don't understand let me explain again. All they want to do is to explain but they don't want to solve the problem or give us answers how can you deducted three times for the same contract in two months’ time and they can't refund is the one double payment.
AC
Ans C's update08 Mar 2022, 15:13
Reviewer Update
I also want to add, all that the staff at the Call Center said, mam you didn’t understand, mam let me explain again there are only two invoices. When we asked why is their than three (3) Debit Order deductions from our bank account, they said no, mam no, you don't understand let me explain again. All they want to do is to explain but they don't want to solve the problem or give us answers how can you deducted three times for the same contract in two months’ time and they can't refund is the one double payment.
Vodacom's replyOfficial
09 Mar 2022, 06:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Mar 2022, 06:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team