1 reviews | Active since Nov 2011
BAD BAD SERVICE from VODACOM
<p>I have been charged for a contract that was cancelled in February 2016. Then I called to query why and they cancelled the incorrect line. After 4 months they now decide that they will hand me over. I was promised numerous call backs from them and not one call returned. Every time they said that it would be sorted out. I've been put through from department to department and many phones slammed down on me if they couldn't help. I've been a customer for a good few years now and I'm shocked and appalled by their treatment. There has been no letter from them or communication regarding my query. And all the call centre employees refuse to put me through to a manager!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I still havent been contacted by vodacom. Instead i am blacklisted and very dissapointed as i have been a loyal customer for the past 6 years!
I still havent been contacted by vodacom. Instead i am blacklisted and very dissapointed as i have been a loyal customer for the past 6 years!
and still..... there has been no resolution with vodacom....Pathetic service all round.
and still..... there has been no resolution with vodacom....Pathetic service all round.