1 reviews | Active since Sept 2016

09 Sept 2016, 15:09

BAD BAD SERVICE FROM VODACOM

<p>Vodacom deleted my number instead of moving it to prepaid from 1/9. It took me a week to get it reactivated again. Phone calls to the customer care call centre, visiting various Vodacom shops. Last week I was on the phone for almost one and a half hour to try and get it sorted out - being transferred from one department to the other and eventually being cut off. Now that my number is reactivated, I have been put on a contract which I did not request. Again on the phone for 40 minutes today and eventually also being cut off and still this issue has not yet been sorted out!! </p>

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Replies (1)
Vodacom
Vodacom's reply10 Sept 2016, 07:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team