1 reviews | Active since Sept 2016

09 Sept 2016, 14:59

BAD BAD SERVICE FROM VODACOM

<p>My cell phone contract with Vodacom expired. I then requested them on 19/8 to move my number to prepqaid from 1/9 as MTN has better deals on the Ipohne. On 31/8 I had no network service and when I called the call centre I was informed that my number was deleted and not moved to prepaid as requested. The whole of 31/8 was spent on calls to Vodacom and driving around from one Vodacom shop to the other and without any real progerss made. A couple of e-mails to Vodacom as well which were red but no response at all! It took me almost a week to get my number reactivated again and still it is not right!!</p>

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Replies (1)
Vodacom
Vodacom's reply10 Sept 2016, 07:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team