BAD BAD SERVICE FROM ALL AT VODACOM

On the evening of the 2nd August 2019 I went into the Baywest Mall Vodacom as I am due for an upgrade. I was then assisted by a Consultant who has stated the process. She opened the new phone in front of me and when she switched it on there was no battery life. She proceeded in telling me to go and charge phone at home which I did and to my surprise the screen was faulty and a dead pixel as well. I returned the following morning 03/08/2019 to the store and was not able to speak to the Consultant who assist me, however a lady with the name Michelle assist me with the query. The manager of the store Natasha was with Michelle when the phone was given back. She advised me that the phone would have to be send to a Technician the same day and when I asked when I will receive a new phone she advised me that it would not be later than Monday 05 August. I advised Michelle and Natasha that I will be coming in on Monday to collect my new phone as promised and that I do not want a phone that was fixed as this phone was not even a day old. They confirmed that it would be a new phone that I will be getting. On the 05/08 I called the store to enquire if the phone was send to the Technician and was told my Ryno that it was and that they are trying to contact the Technician and have no luck getting hold of them. He then advised me to contact the Technician myself to follow up. I was given a number *** to follow up with Technician who advised me the phone has not arrived. I feel that the store in Baywest has no customer service. VURIOUS CLIENT!!!!!!!!!!!!!