PP
Phillip P
1 reviews | Active since May 2011
08 Jan 2019, 19:16
Bad bad service empty promises
Terrible service.... Vodacom called me in Dec informing that I am due for upgrade and offered me a promition. Due to the fact that I was driving with my ehoke family in the car asked them to please call me back the next day, which they never did. After endless calls I ultimate end up with the correct department but still no success and the promotional price no one knew about it. They promised to call me back, again a struggle. At last 5 days later they did call my back and I went through the endless online upgrade process legally agreeingto everything even that the subscription was not the same promitional price. They the promised that my phone will be delivered yesterday Monday the 7th Jan. Today the 8th at 4pm when I again called them I was informed that no upgrade was done on this account! This is tipical of these money sucking corporate companies that care less about the clients that actually pay them. Hope I get some response because I dont know how you get Vodacom to wake up!
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Replies (4)
Vodacom's replyOfficial
08 Jan 2019, 19:49 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2019, 19:49
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Jan 2019, 15:38Dear Phillip,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried contacting you on numerous attempts and you were not available. Please confirm if you still require further assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried contacting you on numerous attempts and you were not available. Please confirm if you still require further assistance with your query. Regards Consumer Website Team(SA)
Vodacom's reply15 Jan 2019, 15:38
Official
Dear Phillip,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried contacting you on numerous attempts and you were not available. Please confirm if you still require further assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried contacting you on numerous attempts and you were not available. Please confirm if you still require further assistance with your query. Regards Consumer Website Team(SA)
PP
Phillip P's updateReviewer Update
15 Jan 2019, 17:02Dear Vodacom. Its been a 4 week struggle to get to finally a good result. Sadly you pay me for my time, although I need to pay you in full for your time. You called me once after my first report, I answered and asked your to please call me back at 12h the same day with you did not respect and only to see today 4 days later a missed call on my life. I did not answer because I work full day how will I otherwise be able to afford the very expensive RED VIP + contract of which the VIP part if non existing only a VIP price with no service. I did again call the corporate upgrade department back and to my surprise was helped by a lady Felicia Naidoo who deserves an increase and maybe needs to be appointed to train the rest how to work with customers. She was great and I commend her for being thorough and quick. I am done, please learn from this and always keep in mind no matter how big you are the customer is paying your salary, no customer no money!!!
PP
Phillip P's update15 Jan 2019, 17:02
Reviewer Update
Dear Vodacom. Its been a 4 week struggle to get to finally a good result. Sadly you pay me for my time, although I need to pay you in full for your time. You called me once after my first report, I answered and asked your to please call me back at 12h the same day with you did not respect and only to see today 4 days later a missed call on my life. I did not answer because I work full day how will I otherwise be able to afford the very expensive RED VIP + contract of which the VIP part if non existing only a VIP price with no service. I did again call the corporate upgrade department back and to my surprise was helped by a lady Felicia Naidoo who deserves an increase and maybe needs to be appointed to train the rest how to work with customers. She was great and I commend her for being thorough and quick. I am done, please learn from this and always keep in mind no matter how big you are the customer is paying your salary, no customer no money!!!
PP
Phillip P's updateReviewer Update
15 Jan 2019, 17:04Sorry I see a mistake this is what I mean: Sadly you do not pay me for my time, although I need to pay you in full for your time.
PP
Phillip P's update15 Jan 2019, 17:04
Reviewer Update
Sorry I see a mistake this is what I mean: Sadly you do not pay me for my time, although I need to pay you in full for your time.