Bad bad service

Absolutely pathetic service from Vodacom If been a customer of Vodacom for almost 10 years and in the last year i just had problems and problems The customer care service is absolutely useless they always have the lamest excuses... I dont need excuses i need solutions!!!thats what i pay for each month

About 2 years ago i opened a new wi-fi contract with Vodacom and everything was perfect for about 6 months then suddenly the network just kept on giving me problems and is barely useable,i gave customer care a call and everytime they reset the wi-fi and tell me that i have a bad connection wich i cant seem to understand because for the first few months everything was working perfectly

Now to my other cellphone contract i keep on receiving sms about a certain video play I subscribe to that i dont even know of and it keeps on taking my airtime daily after canceling the services numerous times so i called customer care again to check whats going on and once again not the solution but excuses. They told me that it is maybe something i subscribed to on the Internet which i know is not the case.anyway i wanted them to sent me a statement via email as i do not received any statements from Vodacom.my email address was completely wrong dont know where they got that email address from so i asked the lady to change my email address,which se did but it was WRONG again after i hang up and saw the confirmation sms.best of all is my email address is my initials and surname but she only used my initials after i told her my full email address. I just can't handle that vodacom puts a person like that in the customer service chair. Im very unhappy with Vodacom and will never again take out a new contract with them or refer anyone else to this useless service