Bad bad service #Disappointed

@Vodacom absolutely appalled at your level of service. I received 2 sms on Tuesday that my one line is eligible for an early upgrade. I cal ********** select the options and get cutoff by the system. 4 times! Eventually I get through to an agent who assists me with processing a new deal. At the end of the call she tells me i will receive sms’ to confirm everything and a call from the confirmations dept. By Thursday, after receiving no sms or calls, I decided to give them a call. Same thing happens. Call cuts several times and at the last attempt I get through to an agent who does not know she is connected to me. I hear background noises a until eventually she realises I’m on the line. She gets my profile and guess what? The deal of Tuesday was never processed!!! After having received this pathetic service I demanded to speak to a manager. A few minutes of music later, a team leader comes on the line with all the excuses they received in call centre classes. She says that there was a technical error, would look into giving me an additional 1gb on my deal and would definitely call me back with feedback later the day. That was Thursday. Today is Friday and guess what? No call. Perhaps this tweet will shakeup their shoddy service!!!