KM
Kmaota M
1 reviews | Active since Oct 2018
14 Dec 2020, 11:01
Bad bad service
Good day
I just want express my deepest deepest disappointment at the level of service received from elite mobile and Vodacom,the consultant of elite mobile captured my De*****y address incorrectly and last week Wednesday I called Vodacom to update them that my details have been captured incorrectly and they advised that it was going to take 72 hours to update on their system, it has unfortunately taken Vodacom more than 5 days just to rectify this error I’m being sent from pillar to post every time I called and all of their agents keeps giving the same Std answer and passing the bug no one takes initiative to resolve the matter, I have explained to them that I cannot wait n sit for the unknowns as I’m self employed
Friday an agent of elite mobile Charmain called and said the parcel will be sent today I asked her very specific that is there another agent who will call or has the problem been resolved she confirmed that I will only get a call from ram confirming that parcel on the way,today this morning I called ram at 09:30 and they gave me the same reply as last week Wednesday that they are waiting for Vodacom to send them updated address
I just want to understand from Vodacom is this the level of service you pride yourself with as South African No1 network,I mean if it takes more than 72 hours just to sort out an address why do you set yourself timelines that can’t be kept? Kindly train your staff as well as listening is a skill at all the times a called in no one took time to try and resolve my query no one has tried and put themselves in the customers shoes all they did was blame each department and even when I have left messages to be contacted no one did I guess it’s because my surname is not Smith coz I don’t think if was white I was going to be told all I have to do is just sit and wait for my parcel as of Vodacom is doing me a big favour,even when I said I’m self employed n i don’t mind waiting but if ppl have done their jobs then parcel would have arrived. Not only did the agent captured an incorrect address he also gave me false information that anyone can sign for the parcel and I only found out when I called to change the address on Wednesday,so from last week Thursday I have been a prisoner in my own house unable to work because I now have to sign for a parcel which I don’t know when it’s coming coz someone from back office is just too laizy to perform their duties,I was so speechless after the call this morning of 32min on hold and only to be told the matter has been escalated to supervisor on shift Elizabeth whom has not called me one hour later after the call
Regards Kamohelo Maota ***
Sent from my iPhone
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
14 Dec 2020, 11:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Dec 2020, 11:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Kmaota M's updateReviewer Update
17 Dec 2020, 16:54Good day kindly note the Order has not arrived as ram says they waiting on Vodacom to advise on change of delivery address and today I checked that parcel was out for delivery and I had not received an sms and the lady I spoke to confirmed that she could see that the Sms was not sent from dispatch and I advised her that I was already as I was not aware that parcel was on the way I only saw by chance when I was checking online she asked how long it was going to take for me to get home and I advised that after an hour I will be home she said no problem I will let them know ..she never did her part coz 15min later I got a call advising that parcel is outside I then advised them same as the First Lady and they confirmed that I must just call when I get home and I confirmed same and they never called back instead they wrote that I advised that I will contact them later to arrangements I spoke to colen from ram and Tumi several times Colen called back to ask who’s address is this I advised that this is my mother’s address same address that I’m using on the bank statement that I’m going to be providing as initials you could not deliver in meadowlands because Charmain advised last week Friday they don’t deliver where the is no street names I then understood and provided my mother’s address and colen then updated the system to say that they still waiting for Vodacom to confirm address and he never got back to me whatsoever I was only helped when I called in and spoke to previous and she deserves 10/10 Vodacom needs more people like her she helped more that all the more than 10agent I spoke to last week trying to resolve this matter ,she is definitely living and practicing Vodacom values and vision when it comes to customer service,Shen advise she spoke to a Buhle from ram whom advised she would look into this matter as there is nothing she could do at this moment as this order will now go back and start again
Vodacom you will always be my No1 network provider but I refuse to be humiliated and messed around so kindly advise your 3rd party that I’m ok with this order they can proceed to cancel Vodacom has lost a customer
Below is an email sent to ram and you must re look into this misconduct
K*** I have a Vodacom order which they called to offer via 3rd party as Vodacom says avoiding to take responsibility,the order was initially captured incorrectly by an agent of elite mobile,i then got contacted by eleite mobile advising last week Friday when the order was supposed to arrive the Wednesday same week,and she advised that they need street names and I advised meadowlands does not have a street names and they need alternative address,i then provide my Mothers address which is 190 Panorama drive Constantia kloof in Roodepoort, and then it was confirmed parcel was going to be delivered as I was tracking the parcel on the 17 of 12/2020 I check check online with ref K*** and system advised that parcel was sent for delivery i then immediately contacted ram on +27 (65) *** and the lady I spoke to advised that she can see the at the Sms was not sent and she apologise for inconvenience caused and she will advised the driver to delay for an house 30min later i then got a call from +***2 and the lady spoke and asked me to hold on and a guy answered and confirmed if I was Kamohelo Michael Maota i then confirm same and he advised he is from ram with the parcel and I advised him that the is a lady which I spoke to from ram she had advised she was going to communicate with you guys as I’m a field agent and self employed so I work in different areas every day so I was already out but I will be at home after 1 hour the guy advised I must call when I’m home at about 11:30 i then called the number back and same lady(Tumi) answered and advised the driver was at Flora Center which is like about 15min from my house and she confirmed who’s address is that and I said this is my mothers address which I’m using but the initial address in meadowlands you where unable to delivery as ram advised there was no street names which I found strange coz this is not my first order for delivery I even gave them the nearest land mark but still they refused to delivery same day and advised.after the call from Tumi i then received a call from A Colen and he queried same address and I told him I don’t understand why I’m I being questioned about delivery address as this is my alternative address that my bank statements has because you as ram advised you could not delivery to meadowlands due to no street names when it’s a known fact that zone 9 has no street names,and Colen advised he apologies for the inconvenience he will speak to the driver to come around we waited up until 1pm and I contacted Tumi back and after six attempts she took the call from and I asked her since you said the driver was at Flora Center he has not arrived and no 2 I do not understand why you called Colen to query the address when you have a wable with delivery address and I’m going to report this because I have been calling you from half 12 and you ignored the calls and she confirmed I can report with pleasure and she will provide me with her employee no and I advised I don’t need it at this time ram can check when I complain ,I then called precious from Vodacom who took the time to resolve the issue out of so many ppl I spoke to she put me through to elite mobile (3rd party) as I wanted to cancel and my call got cut off and she called me back and advised that Ram has put and incorrect feedback on the system to advise as if Vodacom still needs to confirm the order again and she advised she will try and speak to ram to check if they can deliver and she advised she has spoken to Buhle from ram and they promised to delivery tomorrow as there is nothing they can do.
I’m extremely disgusted with the level of service received from ram to say the least it’s unfortunate that a client can be so inconvenienced this parcel has now taken almost 3 weeks to be delivered because of such incompetence,and arrogance from staff members as I’m sending this post I will be looking for an alternative service province Colen/Tumi/Ram can have the parcel they can pay the monthly subscription. This is why parcels get lost in transit it’s because of dishonest staff member how can you advise that they still need to confirm my address unless you want the parcel to eventually get lost Sms notification only sent hours later.
Kamohelo Michael maota
***
Vodacom you will always be my No1 network provider but I refuse to be humiliated and messed around so kindly advise your 3rd party that I’m ok with this order they can proceed to cancel Vodacom has lost a customer
Below is an email sent to ram and you must re look into this misconduct
K*** I have a Vodacom order which they called to offer via 3rd party as Vodacom says avoiding to take responsibility,the order was initially captured incorrectly by an agent of elite mobile,i then got contacted by eleite mobile advising last week Friday when the order was supposed to arrive the Wednesday same week,and she advised that they need street names and I advised meadowlands does not have a street names and they need alternative address,i then provide my Mothers address which is 190 Panorama drive Constantia kloof in Roodepoort, and then it was confirmed parcel was going to be delivered as I was tracking the parcel on the 17 of 12/2020 I check check online with ref K*** and system advised that parcel was sent for delivery i then immediately contacted ram on +27 (65) *** and the lady I spoke to advised that she can see the at the Sms was not sent and she apologise for inconvenience caused and she will advised the driver to delay for an house 30min later i then got a call from +***2 and the lady spoke and asked me to hold on and a guy answered and confirmed if I was Kamohelo Michael Maota i then confirm same and he advised he is from ram with the parcel and I advised him that the is a lady which I spoke to from ram she had advised she was going to communicate with you guys as I’m a field agent and self employed so I work in different areas every day so I was already out but I will be at home after 1 hour the guy advised I must call when I’m home at about 11:30 i then called the number back and same lady(Tumi) answered and advised the driver was at Flora Center which is like about 15min from my house and she confirmed who’s address is that and I said this is my mothers address which I’m using but the initial address in meadowlands you where unable to delivery as ram advised there was no street names which I found strange coz this is not my first order for delivery I even gave them the nearest land mark but still they refused to delivery same day and advised.after the call from Tumi i then received a call from A Colen and he queried same address and I told him I don’t understand why I’m I being questioned about delivery address as this is my alternative address that my bank statements has because you as ram advised you could not delivery to meadowlands due to no street names when it’s a known fact that zone 9 has no street names,and Colen advised he apologies for the inconvenience he will speak to the driver to come around we waited up until 1pm and I contacted Tumi back and after six attempts she took the call from and I asked her since you said the driver was at Flora Center he has not arrived and no 2 I do not understand why you called Colen to query the address when you have a wable with delivery address and I’m going to report this because I have been calling you from half 12 and you ignored the calls and she confirmed I can report with pleasure and she will provide me with her employee no and I advised I don’t need it at this time ram can check when I complain ,I then called precious from Vodacom who took the time to resolve the issue out of so many ppl I spoke to she put me through to elite mobile (3rd party) as I wanted to cancel and my call got cut off and she called me back and advised that Ram has put and incorrect feedback on the system to advise as if Vodacom still needs to confirm the order again and she advised she will try and speak to ram to check if they can deliver and she advised she has spoken to Buhle from ram and they promised to delivery tomorrow as there is nothing they can do.
I’m extremely disgusted with the level of service received from ram to say the least it’s unfortunate that a client can be so inconvenienced this parcel has now taken almost 3 weeks to be delivered because of such incompetence,and arrogance from staff members as I’m sending this post I will be looking for an alternative service province Colen/Tumi/Ram can have the parcel they can pay the monthly subscription. This is why parcels get lost in transit it’s because of dishonest staff member how can you advise that they still need to confirm my address unless you want the parcel to eventually get lost Sms notification only sent hours later.
Kamohelo Michael maota
***
KM
Kmaota M's update17 Dec 2020, 16:54
Reviewer Update
Good day kindly note the Order has not arrived as ram says they waiting on Vodacom to advise on change of delivery address and today I checked that parcel was out for delivery and I had not received an sms and the lady I spoke to confirmed that she could see that the Sms was not sent from dispatch and I advised her that I was already as I was not aware that parcel was on the way I only saw by chance when I was checking online she asked how long it was going to take for me to get home and I advised that after an hour I will be home she said no problem I will let them know ..she never did her part coz 15min later I got a call advising that parcel is outside I then advised them same as the First Lady and they confirmed that I must just call when I get home and I confirmed same and they never called back instead they wrote that I advised that I will contact them later to arrangements I spoke to colen from ram and Tumi several times Colen called back to ask who’s address is this I advised that this is my mother’s address same address that I’m using on the bank statement that I’m going to be providing as initials you could not deliver in meadowlands because Charmain advised last week Friday they don’t deliver where the is no street names I then understood and provided my mother’s address and colen then updated the system to say that they still waiting for Vodacom to confirm address and he never got back to me whatsoever I was only helped when I called in and spoke to previous and she deserves 10/10 Vodacom needs more people like her she helped more that all the more than 10agent I spoke to last week trying to resolve this matter ,she is definitely living and practicing Vodacom values and vision when it comes to customer service,Shen advise she spoke to a Buhle from ram whom advised she would look into this matter as there is nothing she could do at this moment as this order will now go back and start again
Vodacom you will always be my No1 network provider but I refuse to be humiliated and messed around so kindly advise your 3rd party that I’m ok with this order they can proceed to cancel Vodacom has lost a customer
Below is an email sent to ram and you must re look into this misconduct
K*** I have a Vodacom order which they called to offer via 3rd party as Vodacom says avoiding to take responsibility,the order was initially captured incorrectly by an agent of elite mobile,i then got contacted by eleite mobile advising last week Friday when the order was supposed to arrive the Wednesday same week,and she advised that they need street names and I advised meadowlands does not have a street names and they need alternative address,i then provide my Mothers address which is 190 Panorama drive Constantia kloof in Roodepoort, and then it was confirmed parcel was going to be delivered as I was tracking the parcel on the 17 of 12/2020 I check check online with ref K*** and system advised that parcel was sent for delivery i then immediately contacted ram on +27 (65) *** and the lady I spoke to advised that she can see the at the Sms was not sent and she apologise for inconvenience caused and she will advised the driver to delay for an house 30min later i then got a call from +***2 and the lady spoke and asked me to hold on and a guy answered and confirmed if I was Kamohelo Michael Maota i then confirm same and he advised he is from ram with the parcel and I advised him that the is a lady which I spoke to from ram she had advised she was going to communicate with you guys as I’m a field agent and self employed so I work in different areas every day so I was already out but I will be at home after 1 hour the guy advised I must call when I’m home at about 11:30 i then called the number back and same lady(Tumi) answered and advised the driver was at Flora Center which is like about 15min from my house and she confirmed who’s address is that and I said this is my mothers address which I’m using but the initial address in meadowlands you where unable to delivery as ram advised there was no street names which I found strange coz this is not my first order for delivery I even gave them the nearest land mark but still they refused to delivery same day and advised.after the call from Tumi i then received a call from A Colen and he queried same address and I told him I don’t understand why I’m I being questioned about delivery address as this is my alternative address that my bank statements has because you as ram advised you could not delivery to meadowlands due to no street names when it’s a known fact that zone 9 has no street names,and Colen advised he apologies for the inconvenience he will speak to the driver to come around we waited up until 1pm and I contacted Tumi back and after six attempts she took the call from and I asked her since you said the driver was at Flora Center he has not arrived and no 2 I do not understand why you called Colen to query the address when you have a wable with delivery address and I’m going to report this because I have been calling you from half 12 and you ignored the calls and she confirmed I can report with pleasure and she will provide me with her employee no and I advised I don’t need it at this time ram can check when I complain ,I then called precious from Vodacom who took the time to resolve the issue out of so many ppl I spoke to she put me through to elite mobile (3rd party) as I wanted to cancel and my call got cut off and she called me back and advised that Ram has put and incorrect feedback on the system to advise as if Vodacom still needs to confirm the order again and she advised she will try and speak to ram to check if they can deliver and she advised she has spoken to Buhle from ram and they promised to delivery tomorrow as there is nothing they can do.
I’m extremely disgusted with the level of service received from ram to say the least it’s unfortunate that a client can be so inconvenienced this parcel has now taken almost 3 weeks to be delivered because of such incompetence,and arrogance from staff members as I’m sending this post I will be looking for an alternative service province Colen/Tumi/Ram can have the parcel they can pay the monthly subscription. This is why parcels get lost in transit it’s because of dishonest staff member how can you advise that they still need to confirm my address unless you want the parcel to eventually get lost Sms notification only sent hours later.
Kamohelo Michael maota
***
Vodacom you will always be my No1 network provider but I refuse to be humiliated and messed around so kindly advise your 3rd party that I’m ok with this order they can proceed to cancel Vodacom has lost a customer
Below is an email sent to ram and you must re look into this misconduct
K*** I have a Vodacom order which they called to offer via 3rd party as Vodacom says avoiding to take responsibility,the order was initially captured incorrectly by an agent of elite mobile,i then got contacted by eleite mobile advising last week Friday when the order was supposed to arrive the Wednesday same week,and she advised that they need street names and I advised meadowlands does not have a street names and they need alternative address,i then provide my Mothers address which is 190 Panorama drive Constantia kloof in Roodepoort, and then it was confirmed parcel was going to be delivered as I was tracking the parcel on the 17 of 12/2020 I check check online with ref K*** and system advised that parcel was sent for delivery i then immediately contacted ram on +27 (65) *** and the lady I spoke to advised that she can see the at the Sms was not sent and she apologise for inconvenience caused and she will advised the driver to delay for an house 30min later i then got a call from +***2 and the lady spoke and asked me to hold on and a guy answered and confirmed if I was Kamohelo Michael Maota i then confirm same and he advised he is from ram with the parcel and I advised him that the is a lady which I spoke to from ram she had advised she was going to communicate with you guys as I’m a field agent and self employed so I work in different areas every day so I was already out but I will be at home after 1 hour the guy advised I must call when I’m home at about 11:30 i then called the number back and same lady(Tumi) answered and advised the driver was at Flora Center which is like about 15min from my house and she confirmed who’s address is that and I said this is my mothers address which I’m using but the initial address in meadowlands you where unable to delivery as ram advised there was no street names which I found strange coz this is not my first order for delivery I even gave them the nearest land mark but still they refused to delivery same day and advised.after the call from Tumi i then received a call from A Colen and he queried same address and I told him I don’t understand why I’m I being questioned about delivery address as this is my alternative address that my bank statements has because you as ram advised you could not delivery to meadowlands due to no street names when it’s a known fact that zone 9 has no street names,and Colen advised he apologies for the inconvenience he will speak to the driver to come around we waited up until 1pm and I contacted Tumi back and after six attempts she took the call from and I asked her since you said the driver was at Flora Center he has not arrived and no 2 I do not understand why you called Colen to query the address when you have a wable with delivery address and I’m going to report this because I have been calling you from half 12 and you ignored the calls and she confirmed I can report with pleasure and she will provide me with her employee no and I advised I don’t need it at this time ram can check when I complain ,I then called precious from Vodacom who took the time to resolve the issue out of so many ppl I spoke to she put me through to elite mobile (3rd party) as I wanted to cancel and my call got cut off and she called me back and advised that Ram has put and incorrect feedback on the system to advise as if Vodacom still needs to confirm the order again and she advised she will try and speak to ram to check if they can deliver and she advised she has spoken to Buhle from ram and they promised to delivery tomorrow as there is nothing they can do.
I’m extremely disgusted with the level of service received from ram to say the least it’s unfortunate that a client can be so inconvenienced this parcel has now taken almost 3 weeks to be delivered because of such incompetence,and arrogance from staff members as I’m sending this post I will be looking for an alternative service province Colen/Tumi/Ram can have the parcel they can pay the monthly subscription. This is why parcels get lost in transit it’s because of dishonest staff member how can you advise that they still need to confirm my address unless you want the parcel to eventually get lost Sms notification only sent hours later.
Kamohelo Michael maota
***