Bad Bad Service at Vodacom

<p>Three weeks ago Vodocom has taken R2400 extra from my account, and from a number that i never ever used. Ive taken up a top up contract with them (upgrade) and was using my prepaid number , but the consultant who helped me moved the contract onto my pre paid line, because she said that i'll get R200 airtime, which was fine, the number amount they took the number from was long cancelled and i never in my life used that sim card, i dont even know where the sim card is, ive always used the prepaid number... Then end of September the they debited R2400</p> <p>I called in and the customer care and collections department kept messing me around, no one can help me, all i kept hearing it that they will escalate the problem its been 3weeks already</p> <p>They dont want to refund my money, im so stressed, i need to pay my bills , and because of that im in arrears with my other accounts, im so scared that they will debit such a big amount again this month, ive been calling everyday, and yet no one can assist me..... its caused so mush stress i cant do anything , i cant even buy food for my child..</p> <p>Then they have been putting my line off every single day for the past 2weeks, they keep saying they will sort it out, because its an error on their side, I REALLY CANT DEAL... PLEASE CAN U HELP ME.. im so disgusted in the service and what they putting me through....i need my money back. and for them to stop switching my line off..</p> <p> </p> <p>Regards</p> <p>Elvera </p>