IP
Ina P

1 reviews | Active since Nov 2020

17 Nov 2020, 10:31

Bad bad service and *********** staff at Vodacom

I have never in my life been so frustrated dealt with such unprofessional *********** people. Justin from Likeminds contacted me for and upgrade on 5 contracts I have with Vodacom. From day one I had problems with the whole upgrade process. He quoted totally different amounts, than what is debited to my account now. Withheld crucial information in selling these upgrades. I spend hours on the phone to get hold of him or a supervisor. No luck. I spoke to a list of people as long as an a4 paper to get answers. No luck. The delivery address for the new devises was messed up. The list of problems goes on and on!!! What more must I do to get answers or help with my query. Phoning Vodacom does not help. I've had it!

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2020, 11:12
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team