Hellopeter
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1 reviews | Active since Sept 2016

21 Jun 2021, 11:15

BAD BAD SERVICE AND BULL****TING CUSTOMERS

MY HUSBAND AND I BOTH CALL TO CANCELL OUR CONTRACT THAT EXPIRE ON 25 JUNE 2021, AND MIGRATE TO PRE-PAID. WE SPOKE TO DEBBIE, AND FOR BEING SUCH GOOD CUSTOMERS FOR MANY YEARS, SHE OFFERED US A DEAL 75% DISCOUNT ON A PACKAGE THAT YOU CANNOT GET INSTORE. THE PACKAGE CONSIST OF 250MIN TALK TIME, 5MB DAYTIME AND 5MB NIGHTTIME DATA FOR R141.00 PER MONTH. WE AGREED TO THIS, AND AFTER RECEIVING 2 CALLS FROM DIFFERENT PEOPLE AT THE CONFIRMATION DEPARTMENT, THE PACKAGE ALL OF A SUDDEN CONSIST OF ONLY THE 5MB DATA FOR R79.00 PER MONTH. THEY CAN SEE THAT THERE MUST BE AIRTIME, BUT IT IS NOT LOADED AND THEY WILL REFER IT BACK TO DEBBIE. WE TRIED TO CANCELL THIS, BUT THEY HAVE DIFFERENT STORIES AND NOTES WILL BE ATTACHED FOR CANCELLATION AS THE ORDER IS STILL PENDING. VODACOM CAN LISTEN TO ALL THE CALLS AS THEY ARE RECORDED. I URGENTLY NEED TO GET THIS SORTED AS THIS IS CLEARLY A COMPANY THAT IS TRYING TO BULL**** CUSTOMERS. I DON'T EVEN KNOW IF MY ORIGINAL CONTRACT WAS CANCELLED. I WOULD APPRECIATE THE ASSISTANCE OF VODACOM, AS I'M AT MY END TRYING TO SORT THIS OUT. I WILL NOT TOLERATE THIS KIND OF SERVICE, JUST GIVE ME WHAT WAS ORIGINAL AGREED UPON.

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Replies (3)
Vodacom
Vodacom's reply21 Jun 2021, 11:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update02 Jul 2021, 08:08
Reviewer Update
I did not give any feedback and the query is still not resolved. After my husband spoke to a consultant on Wednesday, his number was converted to prepaid within 10 minutes. I also spoke to a consultant and even after receiving an SMS to indicate that my number will go to prepaid on 1 July 2021, this still did not happen. I need a consultant to phone me back URGENTLY to resolve this.
's update12 Jul 2021, 08:26
Reviewer Update
After many attempts and phone calls, I finally converted to pre-paid on 1st July 2021. Please explain the R355.98 invoice with invoice number H7-55VE9 due on 31 July 2021. I need a consultant to phone me URGENTLY to get this sorted. If the debit order go through at month-end I will definitely go to the ombudsman to get this sorted. PLEASE GET THIS SORTED OR PHONE ME URGENTLY. Thank you.