bad bad service

Item: Vodacom
Rating: 1
Author: Victor T

vodacom fibre is de*****ing me i app**** for a fibre line the sent me emails saying that my vetting was approved when i call the fibre guys the saying on their side it was declined.

1stly the address captured was incorrect i received a call from ram saying they coming to deliver the router i stopped them because the address was wrong the said they will investigate.

2nd. i app**** again with a different service provider as Vodacom was too slow now the service provider when they have to help me the told me that vodacom is blocking them from giving me a line.

now i dont have internet vodacom cant help and they blocking other service providers from helping me. this is affecting me finacially

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 May 2022, 11:51

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply16 May 2022, 11:51

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Victor T's updateReviewer Update

18 May 2022, 08:49

Vodacom gave me a ****ty service

they could not deliver good service i requested them to cancel so i could get help from a different service provider they activated my line without me knowing

now I cant get connection because of them they said they will get back to me its been 2 days no response

please stop what you doing so i can get my Wi-Fi working

Victor T's update18 May 2022, 08:49

Reviewer Update