bad bad service

I wanted to upgrade my data contract.ordered a red laptop week in advance of upgrade date.On 20 Feb man phoned, laptop has arrived. told him i will come on 24 Feb, he said they would keep it for me. That Tuesday we arrived, no laptop & no one knew anything of the order. Louis said I can complete upgrade & send someone to pick up laptop. 25 Feb my husband picked up the laptop.opening at home Laptop was not the red but purple! I didn't even take the laptop out the box. next day I phoned and spoke to Louis every time. He said he would try and find a red laptop,promised to keep me up to date, then tried to explain to me that the laptop doesn't come in red but only purple, even if they order red, they get purple from Vodacom. He said that he will try and get a red laptop as soon as possible. I asked that he keeps me informed.only received an SMS Sunday stating,replacement laptop not there,hopefully tuesday.Craig called today after I complained via email,to say he has ordered the red replacement and it will hopefully be there on 9th. does that mean a red laptop wasnt order last week tuesday as promised???