NP
Nicoleen P
1 reviews | Active since Nov 2019
14 Nov 2019, 15:10
bad bad service
I did a online upgrade week Tuesday 05-11-2018-, where a sales consultant phone me to do the upgrade. I was suppose to get a verification sms or email to complete the upgrade witch i never did, a consultant phone me last Friday 08-11-2019 to confirm my upgrade was successful, only to find out it was never completed ????? if been phoning sins this Monday 11-11-2019 to get help, if been transfer to so many persons and been promise for a call back of one off there consultant but up to today no one has called me. There service is really realy up to ****- Sorry for my language
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Replies (2)
Vodacom's replyOfficial
15 Nov 2019, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2019, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Nov 2019, 10:16Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Vodacom's reply21 Nov 2019, 10:16
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.