MG
Marinus G

1 reviews | Active since Aug 2012

26 May 2019, 10:50

BAD BAD Service

I am very disappointed in Vodacom. I have taken out a data contract with Vodacom of 50gig any time and 50gig top up plus a 50gig night owl. Total of 150 gigs. For the past three months I have only received half of the day time data. I have complained to their customer call centre on a number of times, I have even went to Midrand to Vodaworld to try and sort out this problem and still nobody can help, they just escalating the problem to the next department. I really do not have any joy what so ever from Vodacom. They promise that a consultant will come back to you but nothing just empty promises. Wish I could cancel my contract with them.

0
Replies (2)
Vodacom
Vodacom's reply26 May 2019, 16:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team 
Vodacom
Vodacom's reply27 May 2019, 09:17
Official
 Dear Marinus 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team