ST
Sipho T
1 reviews | Active since Mar 2019
07 Mar 2019, 10:34
Bad Bad Service
A very BAD experience with my insurance claim , which has been pending since the 8th December 2018. Sent the phone in for repairs and the was no contact , till I went in on the 25th of January 2019. That's when they checked and said they had no parts , and the lady promised to push for it to be repaired. Which never happened as promised. Went back on the 1st of March 2019 , that's when they told me about the phone being 'Beyond Economical Repair' . Just wondering that it takes 3 months to see that the unit is "BER'
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Vodacom's replyOfficial
07 Mar 2019, 10:51 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Mar 2019, 10:51
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Mar 2019, 12:19Dear Sipho,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply07 Mar 2019, 12:19
Official
Dear Sipho,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)