1 reviews | Active since May 2012
BAD BAD SERVICE
I have two uchoose 500 cell phone accounts. Within 3 days my daughter's airtime was gone and she is in hospital!! How does a person in hospital use R530 airtime in 3 days when she has a ****le for wi-fi and using only WhatsApp. Why is Vodacom basically *****ing airtime and this is not the first time that this has happened. My own phone lost R250 airtime within 3 days so explain how that happens!! Secondly I have a contract for a laptop. This is now due for an upgrade but I have been told that a problem with the modem's sim card ended up with a new contract for a sim card. I don't want an 'upgraded' sim card, I want a laptop. Thirdly I have asked for copies of ALL contracts in my name. Needless to say I have not received ANYTHING. I want the contracts. Is that too difficult for the Vodacom staff to understand?????
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team