Bad bad service

Bad service I when to apply for an upgrade at Vodacom Germiston golden walk on the 20th November 2018 and I was told my phone will arrive on Thursday or Friday, so I came Thursday they told me surely Friday morning it will arrive they will give me a call no one called decided to go check, no phone again they said it will arrive later I came on Saturday to check again one lady told me the phone is not ordered so she will order it on Monday and it will arrive on Tuesday morning by Wednesday I will get my phone I came roday(Wednesday) still no phone they telling that it arrive tomorrow morning...I'm so disappointed they should have told to go somewhere else rather than wasting my time ,money spent traveling and energy