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wenzy D
1 reviews | Active since Jul 2009
08 May 2024, 16:13
Bad Bad Service
I have been incorrectly debited by Vodacom and had unnecessary charges because of Vodacom's mistake. I have logged the query and escalated it to one of their supervisor's but he is so unhelpful. Dealing with their consultants is a nightmare. They sounds like robots who are not listening to understand. My query is still not dealt with to date. Bad bad service.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 May 2024, 08:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2024, 08:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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wenzy D's updateReviewer Update
12 May 2024, 18:08Thank you for your reply Team. I was contacted by one of the senior consultants who was so helpful and actually listened to my concerns. The query was resolved over one phone call with him which is what I expected initially. Thank you so much for restoring my faith in Vodacom.
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wenzy D's update12 May 2024, 18:08
Reviewer Update
Thank you for your reply Team. I was contacted by one of the senior consultants who was so helpful and actually listened to my concerns. The query was resolved over one phone call with him which is what I expected initially. Thank you so much for restoring my faith in Vodacom.