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Antoinette H

1 reviews | Active since Mar 2009

14 Mar 2017, 10:16

BAD BAD SERVICE

<p>I WAS ASKING FOR A REFUND AND THEN WAS TOLD THERE ARE NO REFUND AND THEN I ENQUIRED AGAIN AND THERE ARE A REFUND!!!!</p> <p>AFTER I WAS TOLD IT TAKE 7 WORKING DAYS AND UP TO NOW NO MONEY WAS PAID INTO MY ACCOUNT!!!</p> <p> </p> <p>THEIR SERVICE STINKS TO SAY THE LEAST!!!!!!</p> <p> </p>

0
Replies (5)
Vodacom
Vodacom's reply14 Mar 2017, 10:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AH
Antoinette H's update16 Mar 2017, 11:58
Reviewer Update

Good day,

UP TO NOW NOBODY HAS CALL ME!!!!!!!!!!!!!

Vodacom
Vodacom's reply16 Mar 2017, 16:05
Official

Dear Client

I apologise for the delay in this regard. The refund was created and I have requested that the approvals be prioritised.

Kind regards

RJ

Vodacom Consumer Website Team

AH
Antoinette H's update20 Mar 2017, 14:35
Reviewer Update

Good Day RJ,

About when will the money reflect in my account

AH
Antoinette H's update22 Mar 2017, 08:39
Reviewer Update

What is going on??? I AM GETTING NO REPONSE!!!!!!!